Processing and Shipping

All items are handmade in our home-studio; therefore, orders will take 10-15 business days to make prior to shipping depending upon their customization and availability in our shop.

Custom orders may take longer so please contact us for those lead times; especially if your item is needed within a specific time frame.

All items are shipped using USPS mail and or UPS Ground shipping and may take 7-10 days for delivery.

Please double check your shipping address when placing your order. Once we ship, there is no way to fix that!

An email will be sent with tracking information when your item is shipped.

Seller is not responsible for items once they have shipped.

You may choose to upgrade to priority shipping at an additional cost.

Please contact us if you would like to ship via next day service.

Holiday Orders

We DO NOT guarantee delivery and are not responsible for ship time once USPS takes possession of your order.

Holidays that may affect your delivery times:

• New Year's Day: Friday, Jan. 1

• Martin Luther King Jr. Day: Monday, Jan. 18

• Presidents Day/Washington's Birthdays y: Monday, Feb. 15

• Memorial Day: Monday, May 31

• Independence Day: Monday, July 5 (observed, because July 4 falls on a Sunday)

• Labor Day: Monday, Sept. 6

• Columbus Day: Monday, Oct. 11

• Veterans Day: Thursday, Nov. 11

• Thanksgiving: Thursday, Nov. 25

• Christmas: Saturday, Dec. 25

Return Policy

Due to the custom nature of our products, returns are NOT accepted unless there is a product or manufacturer defect (i.e.: hole in shirt, missing piece, or error in order on Seller's side).

Please contact us within 3 Calendar Days of receiving your items to request a return receipt authorization code.

Photos of damage MUST be submitted to receive code. All items returned must be packaged in original packaging and returned without further damage.

Buyer is responsible for all shipping expenses for returns.

After 3 days, returns will not be accepted.

We're here to help

If there is something you still have questions on, please do not hesitate to reach out to us via email at thelsprinkles@gmail.com